selected publications
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conference paper
- Satisfaction and loyalty of customers in a financial institution: A case study. 4207-4217. 2018
- Satisfaction and loyalty of customers of a financial institution: a case study 2018
- Satisfation and Loyalty of Customers of a Financial Institution: A Case of Study 2015
- Satisfação e Lealdade dos Clientes e sua Relação com Indicadores Económico-Financeiros. O Caso da CCAM da Região de Bragança e Alto Douro 2014
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thesis