Factors that impact employee performance: the empirical case of two telecommunication companies in Palestine

Job performance depends on many different factors including establishing a productive relationship between staff and management. The success of any organization is reliant on employees who enjoy doing their jobs and are rewarded for their work. So, the main purpose of this study is to identify non-monetary factors that influence the work performance of employees using as sample two companies in the telecommunications sector in Palestine. Seven hypotheses are tested to find which may be the factors that influence the performance of the employees in these companies. The key findings of the study show that in both companies the employees rated recognizing and appreciating of their work as the most important factor affecting their performance. Furthermore, it is found that the strong employee and manager relationship with motivation does have a positive effect on employee performance of both companies. The office environment only affects positively the employee’s work performance in one of the sample companies.

Factors that impact employee performance: the empirical case of two telecommunication companies in Palestine Conference Paper