Validation of a measurement scale of service quality, image, customer satisfaction and loyalty in traditional trade Artigo Académico

https://tmstudies.net/index.php/ectms/article/view/1161

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autores

Ana Paula Carvalho do Monte
Veloso, Cláudia Miranda; GOVCOPP, UNIAG, ESTGA, University of Aveiro, Polytechnic Institute of Bragança
Monte, Ana Paula; UNIAG, Polytechnic Institute of Bragança

data de publicação

janeiro 1, 2019