The Impact of Smart Tourism on Tourist Experiences Book Conference Paper uri icon


  • The tourism industry has witnessed significant growth and transfor mation in recent years, becoming one of the most dynamic sectors globally. With the increasing number of tourist arrivals, the integration of cutting-edge tech nologies, including Computer Reservations Systems (CRSs), Global Distribution Systems (GDSs), the Internet, and various contemporary smart technologies, has not only enhancedtheconvenienceandefficiencyoftravelbuthasalsorevolution ized consumer behavior and expectations. Modern travelers demand personalized and tailored experiences that cater to their individual preferences and interests. Understanding the technological effect of so-called smart tourism on the tourist experience is crucial for companies and tourist destinations to remain competitive in the rapidly evolving scenario. This article aims to provide a comprehensive review of the influence of smart tourism technologies on the tourist experience. By synthesizing the latest research, examining industry practices, and analyzing tourist behaviors through surveys, we explore the ways in which technology has reshaped the tourism experience.

publication date

  • 2024