Using a mobile application to support tourist’s information and services needs: the case of Cabo Verde Islands
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abstract
Mobile applications are proliferating in all business domains. In the tourism sector, that is
information intensive, and a global phenomenon, the development of efficient solutions for deliver information and services for “information-starving” tourists is a challenge, and opportunity but mostly a necessity of modern competitive touristic destinations.
This paper briefly discusses the role that mobile devices applications have in the support of information and services of Cabo Verde visiting tourists and presents the design and development of a prototype application Android-based that enable important information and services for all Cabo Verde tourists that need to know more about Cabo Verde islands and their important information and services, manly related with their culture, gastronomy, events and hospitality services.
The Internet and more specifically the World Wide Web have revolutionized the tourism industry. Visitors can now search for substantial amounts of information about the tourism destinations that they wish or ponder visiting and, in this way, decide and plan their trips. This new paradigm generated numerous advantages for the tourist and constituted an empowerment in what concerns to its independence from the tourist agents. Through the trail of information that this process generates, the tourism industry has the possibility to know the interests of their putative clients before they even visit them. In this way, knowing the profile of interest of the visitors is now also an empowerment of the tourism industry
as it starts to have tools that allow better understand the needs and expectations of visitors and, in this way, better manage their activities, converging to a more assertive and efficient business response. This article, supported by the fundamentals of Data Analytics and using the Google Trends tool, presents and discusses a study about the intersections of the Portuguese region of the Côa Valley and the Côa museum, in order to better understand the relations of interest between the region and one of his most prominent ex-libris. It was identified the most searched used keywords, distinguishing national and international tourists and, for these, characterizing their nationality.
UNIAG, R&D unit funded by the FCT – Portuguese Foundation for the Development
of Science and Technology, Ministry of Science, Technology and Higher Education.
UID/GES/4752/2019.
UNIAG, R&D unit funded by the FCT – Portuguese Foundation for the Development of Science and Technology, Ministry of Science, Technology and Higher Education. UID/GES/4752/2019.
