abstract
- This paper presents a competency model as an instrument for restaurant management. The research showed that existing appraisal methods, such as KPI and 360-degree feedback method, are difficult to apply during evaluating the performance of non-managerial employees (waiters). Test method comes with several shortcomings too but using competency model can make this method more effective. Competency model allows for combining various assessment results and forming an employee profile, which is constructing and storing in a computer system. Previous research demonstrated effectiveness of model and some problems of its using like source data purity. In this paper test questions’ balance and the reasons of collective mistakes are researched. Experiments were conducted using employee profiles data. Results from these experiments confirmed that the model can improve restaurant management but there are some problems and features of its using. It is important to provide test questions balance and source data purity.