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Analysis of a customer relationship management tool in a shipping company
Conference Paper
Overview
Research
Additional Document Info
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Overview
authors
Cláudia VELOSO
Pereira, M.T.R.
Fróis, J.
Ferreira, F.A.
M. Teresa Pereira
Fróis, Joana
publication date
January 1, 2018
Research
keywords
CRM
Case study
Customer service
Shipping
Additional Document Info
start page
434
end page
444