The Role of Information and Communication Technologies in the Creation and Support of Touristic Routes
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abstract
The tourism sector has become one of the most important engines of economic growth for many
countries. With the evolution of Information and Communication Technologies, new opportunities
have arisen for a reengineering in the way the various tourism and hospitality industries interact with
tourists. Equally, new possibilities open to the entities that vision to promote the patrimony and
endogenous products of their regions. Information and Communication Technologies are today one
of the most critical areas for the success of tourism and how tourist destinations can be promoted.
Tourists, increasingly a digital generation, expect that the access to information and services be done
in an innovative, immersive and contextualized way, through the use of technologies that are
embedded in their daily lives.
This article discusses the touristic routes creation process and the role of Information and
Communication Technologies in the creation and support of touristic routes. Also, a technological
model is presented in its conceptual perspective, as well the functional modelling of its main
components and features.
