selected publications
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conference paper
- Evaluation of customer satisfaction in hypermarkets: the impact of national culture and SERVQUAL dimensions. 360-369. 2017
- Impact of service quality, brand image, perceived value, customers’ satisfaction and behavioural intentions in the traditional retailing in the North of Portugal. 91-726. 2017
- Service quality, customer satisfaction and corporate image as a key activator of store loyalty in traditional trade. 10th Annual Conference of the EuroMed Academy of Business. 1154-1168. 2017
- The effects of costumer satisfaction, service quality and perceived value on behavioural intentions in retail industry. 23rd International Scientific Conference on Economic and Social Development. 330-342. 2017
- The effects of customer satisfaction service quality and perceived value on behavioural intentions in retail industry. 330-342. 2017